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TchadHub

FAQ

Frequently asked questions

Our services, quote requests, how a project runs, support: find the answers to the questions we are asked most often.

About TchadHub

3 questions
Who is TchadHub?

TchadHub is a digital services company based in N'Djamena. We support businesses, institutions and organisations in their technology projects: consulting, software development, infrastructure, cloud, cybersecurity, support and training.

What types of clients do you work with?

We support SMEs, large enterprises, public institutions, NGOs and international organisations, as well as startups. Our solutions adapt to the size and resources of each organisation.

Do you work outside N'Djamena?

Yes. We operate mainly in N'Djamena and can travel to the provinces depending on the project. A large part of the support can also be provided remotely.

Quote & budget

3 questions
How do I get a quote?

Fill in the contact form by selecting 'Request a quote', or write to us on WhatsApp. After an initial discussion to fully understand your needs, we will send you a detailed proposal.

How much does a project cost?

Every project is different: the price depends on the scope, deadlines and chosen technologies. We provide a detailed, itemised quote before any commitment.

Can you work with a limited budget?

Yes. We work with you to prioritise the actions with the highest impact and can break a project down into several phases to spread the investment.

Projects & support

3 questions
How does a project work with TchadHub?

In five steps: listening and diagnosis, proposal and quote, design and implementation, deployment and training, then support and evolution. You have a dedicated contact person throughout the project.

Will we own our solutions?

Yes. Unless otherwise stated in the contract, the source code, documentation and administrator access are handed over to you upon delivery. You remain free to develop your tools further with us or with another provider.

Do you train our teams?

Yes. Every delivery includes documentation and onboarding for your teams. We also offer tailored training for your staff.

Support & maintenance

1 question
Do you offer maintenance contracts?

Yes. We offer maintenance and managed services contracts with response times agreed together, as well as ad hoc interventions on request.